CUSTOMER SERVICE WORKSHOPS AND HOSPITALITY TRAINING

Maintaining a reputation for excellent customer service requires a constant effort at developing a culture of valuing clients and training CSRs to put forth the best practices that get recognized. For tourist locations, hospitality training in Europe is also key. Let's be honest, good customer service seldom gets publicized, but bad incidents often go viral. From London, Manchester, and Leeds in the UK, Dublin in Ireland, Paris in France, Lisbon and Porto in Portugal, Milan, Florence, Rome, and Venice in Italy, Athens in Greece, Germany, Denmark, Norway, Sweden, or anywhere else in Europe, THEY have you covered!

TEAM BUILDING BUSINESS CONSULTING

CUSTOMER SERVICE TRAINING

CSR WORKSHOPS FOR EMPLOYEE DEVELOPMENT

Our programs are designed to help enhance the skills that are required to improve results and to instill a desire to achieve those results. Often, the actual employees often don't even understand what goals that they should have. They instead are stuck in the middle of each call and lose sight of that overall goal.

THE GOALS OF EXCELLENT CUSTOMER SERVICE

MAKING CSR SKILLS A DRIVER FOR SUCCESS

Make a Personal Connection - Customers get frustrated by push button systems and the impersonal way that they feel companies deal with them. When speaking to a human being they should feel that connection and feel appreciated.
Developing Trust - A good CSR should instill the idea that they, individually, as well as the company overall, wants the customer experience to be a positive one and that you want the customer to be happy with the results.
Paying Attention - A great CSR should pay attention and listen. This active listening allows a client to feel that they've gotten their message out. This gives a feeling of empathy and a satisfaction for having the grievance heard. Likewise, listening can help to anticipate the needs of the client and potentially offer alternative solutions.
Returning Clients - A positive experience can result in the client returning with future purchases. This helps to smooth the process for future purchases. More sales should be the goal of just about anything you do.
A Positive Vibe - If you can go a step beyond the expected, this can result in positive reviews and viral postings. This can come back in many ways to benefit the company.

WHY COMEDY
This is a customer service training workshop to help your CSRs to think outside the box. Comedy is a great tool to achieve the mental freedom to do this. Regardless of current skills, we tailor to your team in the areas that require the most work. We can use real-world scenarios and role play to enhance their skills!

Our programs tend to be very interactive and get people speaking with one another. After all, the best way to learn something is to actually use it. This can be done for small groups as well as for large groups. depending on the size of group we would bring a different number of facilitators.

We can provide facilitators of different levels of experience. Our basic facilitators have a lot of experience with such workshops but don't necessarily have the business experience to innovate and shift with the specific questions someone might ask. This is great if you have no major problems or are trying to refresh concepts. If there are issues and you need someone with more experience, we bring heavy hitters to your group. This is someone who can walk you through more advanced issues and can help overcome whatever problems you are facing.

EMOTIONAL INTELLIGENCE
One of the keys to any corporate training program in Emotional Intelligence. Simply put, it is the ability to understand your feelings, the feelings of others, and how to manipulate those to great effect. Having a high EQ can make all the difference in so many different circumstances.

We have a variety of programs that we provide that are geared towards different skills and that can be one time events or repeating programs to help engender the culture of great customer service.

CSR AND HOSPITALITY SKILLS TO BE DEVELOPED

JUST SOME OF THE SKILLS WE LOOK TO DEVELOP

Enthusiasm - If you don't have enthusiasm for your product, then why should anyone else?
Emotional Intelligence - Understanding the person you are speaking to, learning to influence that person, can help in most any situation.
Conflict Reolution - Often people speak with you about problems. Understanding their situation, empathizing, finding ways to resolve the situation without putting your company in a problematic position, are all keys to success.
Role Play - We help by having participants take on both sides of situations.

WE COME TO YOU !
We come to whatever venue that you choose. This can include any conference or meeting space, area restaurant, hotel, convention hall or even someone's home. While most companies might give you specific requirements, the nature of our programs is to teach mental agility, adaptability, and how to go with the flow. Problems with venues become a positive influence on the outcome, within reason. We can provide sound equipment, etc., as well, but for an additional fee, though we usually opt to use the venue's equipment or like going low-tech to make it more about the people. This will be part of the discussion about your needs, of course.

THEY improv can provide for corporate creativity skills training workshops throughout Europe in all the countries of the European Union. This includes Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lituania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. Though Norway, Albania, Switzerland, Türkiye, and the UK are not part of the EU, we certainly serve events throughout the region. Likewise, our professionals can travel to all other parts of the continent.

UK

The United Kingdom speaks English. While America says they speak English, we understand the difference! There are some things that we can teach the originators, though. We have developed team building techniques in the New World that can help enhance your company in ways you have yet to imagine! We can cover all of the UK, whether in England, Scotland, Wales or Northern Ireland.

France

While many consider the French as being unfriendly to Americans, the reality is much different. There are many American companies operating in France and the employees need entertainment forms that cater to them and like having activities that can be shared with their Franch counterparts!

Germany

Most Americans think of German and remember the phrase "Tear down this wall." We do this every day! Our focus is to help to tear down the walls that separate employees and bring them together in unique and special ways. This includes Berlin, Munich, Hamburg, Cologne, Bonn, Frankfurt and everywhere else.

Portugal

Portugal is an amazing country with a rich history. There are many Ex-Pats living here that look to get a bit of home entertainment when possible. We are proud to serve the British in the Algarve, American companies in Lisbon, Porto, and elsewhere. Contact us to find out how we can help your group.

Italy

While formerly the center of the world, it is still a major hub of commercial activity and for tourists. For the businesses that operate here that work with Americans, we can help to provide cultural training and team building that can cross borders. For tourists and companies in Rome, Naples, Venice, Milan, Florence, and elsewhere, we can provide American team building and entertainment..

Switzerland

While known for being neutral, there is little that will keep you from developing a strong love for the country. Each city has a unique personality and they all have a combination of languages. Whether in Zurich, Bern, Geneva or anywhere else, you are likely to have guests that speak a variety of languages. Sometimes the easiest is to operate in English. For such events, we are ready to serve you,

Greece

The Netherlands

Spain

Norway

Sweden

Finland

Denmark

Austria

Belgium

Scotland

Ireland

Iceland

CONTACT US FOR MORE INFORMATION

WHAT WE NEED TO KNOW

WHAT WOULD YOU LIKE TO CHANGE IN THE PEOPLE ATTENDING TO ACHIEVE YOUR SUCCESS? WHAT ARE YOUR GOALS? WHERE IS YOUR ROI COMING FROM AND WHAT KPIs WOULD YOU CONSIDER PROOF OF SUCCESS?

The first step is to determine your overall needs for the whole event as well as more specifically the part of your gathering that you would be hiring us for. This includes potential goals, desires and concerns for the organization. The more we know about what has already been decided can allow us to narrow the conversation to approaches that interest you the most. We will discuss with you different options to achieve the results you are looking for and how to see that success. Challenge us! We can then challenge your team to take their abilities to the next level!

WHAT ARE THE DETAILS? WHERE? WHEN? HOW MANY PEOPLE?

We need to know the city where the event will be as well as what kind of venue might be used. A date, or date range, for when you would like to have this and what time frame you are looking for will help to determine our commitment and availability. Knowing the size of your group, though that will likely just be an estimate, will allow us to choose appropriate options and have a better feel for the resources required.

DO YOU HAVE A BUDGET IN MIND?

If you know budget limitations, that can allow us to restrict the conversations to those options that will be within your financial constraints. This works in both directions. We don't want to overbuild and propose options that can't be done. Also, we don't want to provide less than we could realizing the resources that could be made available to better achieve your goals.

CONTACT US TO LEARN MORE

We want to hear from you. Email us at info@theyimproveurope.com.

EXECUTIVE COACHING / LEADERSHIP SKILLS

We engage your management teams, enhancing their leadership skills utilizing techniques we have developed over the years. Participants gain perspective and learn to evaluate team members more objectively. The difference from a good leader and a great leader can be all the difference in the world in today's corporate environment.

PRESENTATION SKILLS

Leading teams and engaging clients begins with the ability to present in front of a group. A presentation skills workshop helps to improve these skills and enables the achievement of greater success through connecting with the audience. We can also teach Electronic Communications to improve PowerPoint, social media, virtual meetings, texting and email skills.

SALES TRAINING

There is no business without sales. The greater the ability of sales teams, the more success that a company can achieve. Our sales training programs enhance skills and enable the overcoming of objection and the closing of deals. Combined with our Emotional Intelligence programs can truly change someone to be most successful.

CREATIVITY WORKSHOPS

Innovation requires the ability to come up with new ideas. The generation of ideas and creating environments conducive for the creation of incubation of new ideas is key to everything that we do. We help bring these skills to your team. Likewise, we can combine with with a brainstorming session to get practical results right away.

CUSTOMER SERVICE / HOSPITALITY TRAINING

Nothing is as important to business as improving the customer experience to increase returning clients. We help to improve the skills of your sales, technicians and CSRs to interact with clients, and for hospitality staff to care for guests and improve their rates of positive social media reviews.

MENTAL AGILITY

Having the ability to quickly adapt to changing circumstances and to deal with problems quickly as they arise could mean the difference between the success and failure of a business. Our mental agility programs enable employees to understand how the mind works and to put themselves in the best position for success.

No company has to provide good customer service. They can go bankrupt!

Some of Our Clients

We have worked with over half of the Fortune 500 in the US, and many multi-national companies in Europe. These are just a few of our high-profile clients operating in Europe that have improved their business with our events.

CUSTOMER SERVICE WORKSHOPS AND HOSPITALITY TRAINING

CUSTOMER SERVICE TRAINING

CSR WORKSHOPS FOR EMPLOYEE DEVELOPMENT

THE GOALS OF EXCELLENT CUSTOMER SERVICE

MAKING CSR SKILLS A DRIVER FOR SUCCESS

CSR AND HOSPITALITY SKILLS TO BE DEVELOPED

JUST SOME OF THE SKILLS WE LOOK TO DEVELOP

CONTACT US FOR MORE INFORMATION

WHAT WE NEED TO KNOW

WHAT WOULD YOU LIKE TO CHANGE IN THE PEOPLE ATTENDING TO ACHIEVE YOUR SUCCESS? WHAT ARE YOUR GOALS? WHERE IS YOUR ROI COMING FROM AND WHAT KPIs WOULD YOU CONSIDER PROOF OF SUCCESS?

WHAT ARE THE DETAILS? WHERE? WHEN? HOW MANY PEOPLE?

DO YOU HAVE A BUDGET IN MIND?

CONTACT US TO LEARN MORE

We want to hear from you. Email us at info@theyimproveurope.com.

SOME OF OUR CLIENTS

SOME OF OUR CLIENTS

SOME OF OUR CLIENTS

Some of Our Clients

We have worked with over half of the Fortune 500 in the US, and many multi-national companies in Europe. These are just a few of our high-profile clients operating in Europe that have improved their business with our events.