We can help you boost the quality of your employees with our hospitality training workshops to enhance customer service and guest relations for hotels, resorts and spas. Whether you are trying to enhance your front desk skills, phone center customer service or even housekeeping, we can bring a smile to the face of your employees and your guests alike throughout Europe and the EU.
WHY COMEDY
This is a hospitality training workshop to help your people to think outside the box. Comedy is a great tool to achieve the mental freedom to do this. Regardless of current skills, we tailor to your team in the areas that require the most work. We can use real-world scenarios and role play to achieve your goals!
EMOTIONAL INTELLIGENCE
One of the keys to any corporate training program in Emotional Intelligence. Simply put, it is the ability to understand your feelings, the feelings of others, and how to manipulate those to great effect. Having a high EQ can make all the difference in so many different circumstances.
Most of THEY improv events are conducted in English. English tends to be the shared common language of our clients, though we may need to make some adjustments for varying cultures and backgrounds. Pop culture, for instance, might not be as shared. We will be happy to discuss your needs and adjust.
We can operate corporate events in a bilingual environment. Let us know your concerns and we will adapt our approach to address your needs in our program. We will go over rates and fees and determine the best approach.
We do have facilitators from all over the world who can operate for your group remotely or in-person in a variety of languages. Simply reach out and ask and we can work on developing options for your needs.
The United Kingdom speaks English. While America says they speak English, we understand the difference! There are some things that we can teach the originators, though. We have developed team building techniques in the New World that can help enhance your company in ways you have yet to imagine! We can cover all of the UK, whether in England, Scotland, Wales or Northern Ireland.
While many consider the French as being unfriendly to Americans, the reality is much different. There are many American companies operating in France and the employees need entertainment forms that cater to them and like having activities that can be shared with their Franch counterparts!
Most Americans think of German and remember the phrase "Tear down this wall." We do this every day! Our focus is to help to tear down the walls that separate employees and bring them together in unique and special ways. This includes Berlin, Munich, Hamburg, Cologne, Bonn, Frankfurt and everywhere else.
Portugal is an amazing country with a rich history. There are many Ex-Pats living here that look to get a bit of home entertainment when possible. We are proud to serve the British in the Algarve, American companies in Lisbon, Porto, and elsewhere. Contact us to find out how we can help your group.
While formerly the center of the world, it is still a major hub of commercial activity and for tourists. For the businesses that operate here that work with Americans, we can help to provide cultural training and team building that can cross borders. For tourists and companies in Rome, Naples, Venice, Milan, Florence, and elsewhere, we can provide American team building and entertainment..
While known for being neutral, there is little that will keep you from developing a strong love for the country. Each city has a unique personality and they all have a combination of languages. Whether in Zurich, Bern, Geneva or anywhere else, you are likely to have guests that speak a variety of languages. Sometimes the easiest is to operate in English. For such events, we are ready to serve you,
The first step is to determine your overall needs for the whole event as well as more specifically the part of your gathering that you would be hiring us for. This includes potential goals, desires and concerns for the organization. The more we know about what has already been decided can allow us to narrow the conversation to approaches that interest you the most. We will discuss with you different options to achieve the results you are looking for and how to see that success. Challenge us! We can then challenge your team to take their abilities to the next level!
We need to know the city where the event will be as well as what kind of venue might be used. A date, or date range, for when you would like to have this and what time frame you are looking for will help to determine our commitment and availability. Knowing the size of your group, though that will likely just be an estimate, will allow us to choose appropriate options and have a better feel for the resources required.
If you know budget limitations, that can allow us to restrict the conversations to those options that will be within your financial constraints. This works in both directions. We don't want to overbuild and propose options that can't be done. Also, we don't want to provide less than we could realizing the resources that could be made available to better achieve your goals.
We engage your management teams, enhancing their leadership skills utilizing techniques we have developed over the years. Participants gain perspective and learn to evaluate team members more objectively. The difference from a good leader and a great leader can be all the difference in the world in today's corporate environment.
Leading teams and engaging clients begins with the ability to present in front of a group. A presentation skills workshop helps to improve these skills and enables the achievement of greater success through connecting with the audience. We can also teach Electronic Communications to improve PowerPoint, social media, virtual meetings, texting and email skills.
There is no business without sales. The greater the ability of sales teams, the more success that a company can achieve. Our sales training programs enhance skills and enable the overcoming of objection and the closing of deals. Combined with our Emotional Intelligence programs can truly change someone to be most successful.
Innovation requires the ability to come up with new ideas. The generation of ideas and creating environments conducive for the creation of incubation of new ideas is key to everything that we do. We help bring these skills to your team. Likewise, we can combine with with a brainstorming session to get practical results right away.
Nothing is as important to business as improving the customer experience to increase returning clients. We help to improve the skills of your sales, technicians and CSRs to interact with clients, and for hospitality staff to care for guests and improve their rates of positive social media reviews.
Having the ability to quickly adapt to changing circumstances and to deal with problems quickly as they arise could mean the difference between the success and failure of a business. Our mental agility programs enable employees to understand how the mind works and to put themselves in the best position for success.
No company has to provide good customer service. They can go bankrupt!
